GO INTO LIVE SECTION
TOP RIGHT - PRESS 3 DOTS
REFRESH CHANNEL
SELECT YES
IT WILL REDOWNLOAD
IF STILL ISSUE PLEASE TURN ROUTER OFF AND ON AT WALL
ONCE ROUTER HAS INTERNET AGAIN (USUALLY 5 MINS)
RESTART THE DEVICE YOUR USING YOUR APP ON AT WALL
IF DURING CERTAIN LIVE TIMES IF INSTRUCTED TURN ON VPN
IF NOT SURE ABOUT VPN - GO TO VPN SECTION ON SITE
ALSO CHECK SYSTEM STATUS TO SEE IF SERVICE IS CURRENTLY HAVING ISSUE